Responsibilities & Key Deliverables
Key Responsibilities
1. System Management & Oversight

Oversee the performance, maintenance, and enhancement of:

Proprietary CRM platform
Company website and digital assets
HR Management System (HRMS)

Ensure system uptime, reliability, and performance optimization.
Identify and implement process improvements and automation opportunities.

2. Vendor & Partner Management

Manage relationships with external IT vendors, developers, and service providers.
Define project scope, timelines, deliverables, and SLAs.
Monitor vendor performance and ensure adherence to quality standards.
Negotiate contracts, pricing, and service agreements.
Coordinate issue resolution and escalation with vendors.

3. Project Management

Lead IT projects including system upgrades, integrations, and recent implementations.
Develop project plans, timelines, and budgets.
Ensure timely and cost-effective execution of projects.
Coordinate with internal stakeholders to define requirements and priorities.

4. Business Alignment & Stakeholder Management





Collaborate with departments (Sales, Marketing, HR, Operations) to understand system needs.
Translate business requirements into technical solutions with vendor support.
Provide regular updates to management on IT initiatives and system performance.

5. Data Security & Compliance

Ensure data security, backups, and disaster recovery plans are in place.
Monitor compliance with internal policies and applicable regulations.
Implement best practices for cybersecurity and access controls.

6. User Support & Training

Ensure effective user support for CRM, website backend, and HRMS.
Coordinate training sessions for employees on system usage.
Maintain documentation for systems, processes, and troubleshooting.

7. Budgeting & Cost Control

Prepare and monitor IT budgets.
Optimize IT spending while maintaining service quality.
Track vendor billing and ensure cost efficiency.

Preferred Industries
Automotive IndustryAutomobileEdu

📌 Manager - IT Support (Pune)
🏢 Mahindra and Mahindra
📍 Pune