We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - Mainframe Automation Tools United States SME - Mainframe Automation Tools Job Summary The Subject Matter Expert in Support Operations plays a critical role in ensuring the timely and quality resolution of escalations and incidents This position is pivotal in driving customer satisfaction through effective analysis and adherence to service level agreements The expert will leverage their deep knowledge in Mainframe and Message Automation to mentor team members and enhance operational efficiencies Key Responsibilities 1 Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Through Detailed Analysis Using Mainframe Automation Tools Adhering Strictly To The Agreed Service Level Agreements 2 Mentor Administrators And Team Members By Sharing Expertise In Message Automation Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Excellence 3 Validate Change Order Implementation Plans And Ensure Human Error Compliance By Utilizing Mainframe Automation Techniques Actively Participating In Capacity Planning Discussions 4 Drive Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings Utilizing Message Automation Insights To Understand And Address Issues Faced By Clients 5 Validate And Analyze Root Cause Analysis And Trend Analysis Reports To Facilitate Performance Improvements Presenting Findings Effectively To Key Business Stakeholders Using Mainframe Automation Solutions Skill Require

📌 Sme - Mainframe Automation Tools (India)
🏢 HCLTech
📍 India