Solution Development
- Manage end-to-end ICT hosting service solutions, including:
- Private cloud
- Data center infrastructure
- Backup and storage systems
- Infrastructure-as-a-Service (IaaS) and related services.
- Design and implement scalable, secure, and cost-effective infrastructure solutions.

2. Service Delivery
- Ensure timely, scope-aligned delivery of services that meet defined SLAs and quality standards.
- Develop agile and efficient service processes; continuously update documentation and knowledge articles.
- Handle incident escalations and optimize support ticket lead times.
- Participate in and contribute to ICT service delivery projects.

3. Stakeholder Engagement
- Coordinate effectively with:
- Internal IT and business units
- External vendors and service providers
- Support the Service Manager and Service Owners in shaping the future strategy for ICT Production Hosting .

4. Service Management and Optimization
- Oversee the full lifecycle of ICT hosting services within the CMDB:
- Upgrades, patching, migrations, and decommissioning.




- Ensure proper software license and asset management.
- Monitor performance KPIs and drive continuous service improvements.
- Ensure compliance with baseline security standards and collaborate with the Security Team to address emerging threats.

5. Asset and Risk Management
- Operate hosting services with a focus on cost efficiency and performance optimization.
- Identify operational risks early and implement mitigation strategies for uninterrupted service delivery.

Qualifications and Skills
Required:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 10+ years of experience in ICT hosting services, cloud infrastructure, or similar domains.
- Demonstrated expertise in solution design, delivery, and lifecycle management.
- Solid knowledge of:
- Private/public cloud platforms
- Virtualization technologies (VMware, Hyper-V, etc.)
- Enterprise Data Center operations
- Proven ability t

📌 Solution Manager (Mumbai)
🏢 Wärtsilä
📍 Mumbai