Job description:
Experience : 4 years
Location : Bangalore/Mumbai/Chennai/Pune
Note : Resource should work in night shift (US shift)
- Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
- Deliver support via phone and remote desktop access; prior experience in both is required.
- Guide users through troubleshooting steps to resolve technical problems effectively.
- Install, configure, and troubleshoot components within the Microsoft 365 suite.
- Serve as the first point of contact for technical issue resolution and escalation.
- Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
- Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
- Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
- Manage remote desktop connections and configure VPN access for secure connectivity.

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