Position Summary
The QA/Support Engineer works as a member of the Operations team within Epiq s Legal Solutions division. In this role, the QA/Support Engineer plays a crucial role at Epiq by bridging quality assurance and customer/technical support, ensuring our software is tested thoroughly, reliable in production and backed by excellent technical assistance for both internal and external users.
You will work closely with the product owners, developers and other support staff to design test cases, identify and document bugs, reproduce issues and help deliver high-quality solutions. This role is ideal for someone who enjoys problem solving, has strong attention to detail and thrives in a quick-paced collaborative environment.
Essential Job Responsibilities
- Test Design & Automation
- Design, write, and execute manual and automated test cases for both traditional and AI/ML features.
- Use Power Automate to streamline repetitive QA workflows (log collection, test execution triggers, defect triage).
- Leverage GitHub Copilot to accelerate writing automated test scripts, SQL queries,



and debugging code.
- AI-Specific Validation
- Validate AI outputs for accuracy, explainability, and fairness using AI testing frameworks.
- Document test results and issues clearly, using AI-assisted summarization (e.g., Copilot) to improve speed and clarity.
- Complex Data & Relationship Testing
- Use Lean Graph to model and validate relationships within large, interconnected legal datasets.
- Test data-driven scenarios such as permissions, document linkages, and case dependencies to ensure accuracy and consistency.
- Simulation & Real-World Workflow Testing
- Employ Sim Studio (or similar simulation tools) to replicate end-to-end user journeys and stress test at scale.
- Simulate edge cases (network failures, AI misclassifications, unusual input data) to validate system robustness.
- Monitoring & Support
- Utilize monitoring, logging, and alerting systems to proactively identify anomali

📌 AI Support Engineer (Secunderabad)
🏢 Epiq Systems
📍 Secunderabad