Key Responsibilities:
- Handle customer inquiries through chat and email in a timely and professional manner.
- Provide accurate information and resolve customer issues related to products, services, and accounts.
- Ensure that all communication is clear, concise, and empathetic.
- Resolve customer complaints by identifying the root cause and offering appropriate solutions or escalating as needed.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet KPIs and SLAs related to response time, resolution time, and customer satisfaction.
- Maintain product knowledge to provide accurate solutions and updates to customers.
- Adhere to company policies and procedures to maintain service quality and compliance.

Qualifications:




- Excellent written communication skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-centric mindset with a problem-solving attitude.
- Prior experience in customer service or non-voice processes is a plus.
- Proficiency in using chat systems and email communication tools.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is advantageous.
- Ability to work in shifts as per business requirements.
- Immediate joining availability is preferred.

Preferred Skills:
- Prior experience in chat/email-based customer support .
- Solid understanding of customer service best practices .
- A positive and adaptable attitude to handle a variety of customer queries.

📌 Non voice process (Bengaluru)
🏢 The Job Factory
📍 Bengaluru