Job description:
Profile : Production Support Analyst
Experience : 3 to 6 years
Location : Bangalore/Chennai/Mumbai/Pune
Mode : work from Office
Notice Period : Immediate to 15 Days
Skills : Java, Unix, PL/SQL, App D, Splunk
Responsibility:
- Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.
- ITIL foundation Certification desired
- Basic knowledge of SDLC
- Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
- Solid technical skills PLSql, Unix, Unix shell scripting
- Experience on scripting including Shell Python
- Ability to quickly receive and process information, make appropriate risk-based decisions
- Excellent communication skills, both oral and written
- Effective issue management skills, problem identification, root cause analysis, and solution recommendation
- Experience in enterprise incident management practices, monitoring and performance tools
- Experience with Monitoring Tools

📌 Production Support Analyst (Pune)
🏢 E4 Software Services
📍 Pune