Key Deliverables:
- Achieve daily, weekly, and monthly collection targets through vendor and team performance
- Monitor and analyze agency performance and implement corrective actions
- Prepare and maintain reports on collection efficiency and portfolio coverage
- Improve customer satisfaction through effective complaint resolution and team training
Role Responsibilities:
- Manage daily operations, problem-solving, and planning with external vendors and teams
- Drive productivity by ensuring maximum case visits by field executives
- Develop and motivate staff to enhance collection quality and customer experience
- Coordinate with other departments to resolve service-related issues effectively
📌 Team Leader For DA Collection (Gurugram)
🏢 home credit
📍 Gurugram
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