16 Aug
|
home credit
|
Delhi
Key Deliverables:
- Achieve collection targets across multiple due stages for assigned portfolios
- Manage in-house team leaders and external vendors for recovery efforts
- Monitor and report field team performance using relevant metrics and CRR indicators
- Ensure compliance with audit, quality, and customer escalation processes
Role Responsibilities:
- Drive location-level performance through planning, training, and allocation strategies
- Resolve operational challenges and implement corrective actions for underperformance
- Coordinate with departments to improve recovery efficiency and service delivery
- Motivate and mentor large teams to meet high productivity and quality benchmarks
📌 Cluster Manager (Delhi)
🏢 home credit
📍 Delhi