Key Objective:
To take full responsibility for the efficient operation of the IT department , ensuring secure, reliable, and optimized performance of all systems, while aligning with Six Senses service standards , LQA requirements , and exceeding guest expectations.
Key Responsibilities:
Network & System Administration
- Plan, coordinate, and implement network security measures to safeguard data, software, and hardware.
- Operate master consoles to monitor system and network performance and coordinate access and usage.
- Perform routine startup and shutdown procedures , ensuring accurate maintenance of control records.
- Design, configure, and test computer hardware, networking software, and operating systems .
- Recommend and implement system improvements , identifying required hardware or software changes.
- Continuously monitor network performance , proactively identifying and implementing necessary adjustments.

Team Leadership & Supervision
- Assist in training, supervising, scheduling, and motivating the IT team (IT Hosts).




- Apply positive discipline when necessary to maintain professionalism and performance standards.
- Support team members and allocate manning according to operational needs.
- Manage daily duties and job assignments , ensuring smooth departmental function.

Standards & Compliance
- Uphold and ensure adherence to Six Senses guidelines , brand values, and standards of service.
- Ensure compliance with LQA (Leading Quality Assurance) standards and proactively respond to guest comments and feedback.
- Ensure all IT operations align with hotel protocols , data privacy policies, and cybersecurity best practices.

Performance Expectations:
- Maintain and exceed performance benchmarks related to system uptime , guest support , and service efficiency .
- Provide high-level support to staff and guests , resolving technical issues promptly and professionally.
- Support hotel operations by ensuring technology availability and reliability at all times.

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📌 IT Supervisor (Pune)
🏢 IHG Hotels & Resorts
📍 Pune