16 Aug
|
Rippling
|
Bengaluru
16 Aug
Rippling
Bengaluru
Key Deliverables :
- Become a subject matter expert on the product through customer support and product/engineering interaction.
- Lead a team of specialists providing product support and design an onboarding program as the team expands.
- Own team performance and KPIs, driving improvements through data-driven experimentation.
- Collaborate with product/engineering to provide feedback and reduce support resolution times.
Role Responsibilities :
- Ensure your team has the tools and resources to assist customers through product releases.
- Communicate with executive leadership on priorities, projects, and goals.
- Adapt support practices, refining processes in collaboration with leadership.
- Design and oversee training, QA, and metric management programs at scale.
📌 Customer Support Supervisor (Bengaluru)
🏢 Rippling
📍 Bengaluru