About the Job
The Business Analyst provides insights for strategic decision-making and achieving corporate goals, while also aiding in process development, operationalization, and reporting within the Quality domain of contact centers.
As a Business Analyst, You Will
1. Requirements Gathering Analysis
- Identify analysis needs, coordinate with teams, and finalize specific requirements.
- Gather, validate, and document both business and functional requirements from stakeholders, customers, or business users.
- Analyze, comprehend, and document current processes through participation in brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.

2. Project Coordination Management
- Monitor progress on work items and maintain regular communication with project team members.
- Ensure adherence to project timelines and deliverables by the project team.
- Provide status updates on project progress, highlight key milestones, and escalate decisions to leadership for guidance.

3. Meeting Communication Management




- Capture detailed minutes of meetings (MOMs) and distribute relevant information to stakeholders.
- Communicate plans, actions, risks, and issues with key stakeholders.

4. Data Analysis Reporting
- Collect, clean, organize, and present insights from data headers or metrics.
- Perform analysis of business processes, identify issues, and recommend solutions or improvements.
- SQL Proficiency: Robust SQL skills for data extraction, manipulation, and analysis; ability to write complex queries. Experience working with BigQuery is highly preferred.
- Proficient in analyzing complex data sets to identify trends, patterns, and insights.
- Proven ability to translate data into compelling business cases, visualizations, and reports.
- Expertise with data visualization tools such as Looker Studio, Tableau, Power BI, or other similar tools.
- Experience with statistical methods, and familiarity with predictive analytics, machine learning, or

📌 Business Analyst (Secunderabad)
🏢 IntouchCX
📍 Secunderabad