16 Aug
|
Rippling
|
Bengaluru
16 Aug
Rippling
Bengaluru
Key Deliverables :
- Scale a 50-person support team to 200 globally, ensuring smooth operations.
- Design and implement hiring strategies, and develop onboarding programs for current hires.
- Analyze KPIs and implement scalable solutions to improve team performance.
- Provide product feedback to Product/Engineering teams to reduce support interactions and improve resolution times.
Role Responsibilities :
- Lead and develop a high-performing, distributed support team.
- Collaborate with leadership to refine operating processes and adapt to changing needs.
- Oversee the design of training, QA, and metrics management programs at scale.
- Communicate effectively with executive leadership to align on priorities and goals.
📌 Director, Customer Support (Bengaluru)
🏢 Rippling
📍 Bengaluru