Key Deliverables
- Develop frameworks to analyze support data and translate insights into actionable strategies that improve customer/seller experience.
- Define and execute a long-term strategy for quality assurance (QA) and operational excellence within support teams.
- Design forward-thinking training programs that equip support teams to meet evolving business and customer expectations.
- Spearhead the adoption of emerging technologies and lead change management initiatives to improve operational efficiency.

Role Responsibilities
- Lead the implementation of QA frameworks, driving improvements in customer satisfaction (CeS, NPS).
- Manage the design and delivery of transformative training programs for support teams to enhance their service delivery.
- Drive operational excellence through continuous process optimization, reduced handling times, and higher automation in support processes.
- Champion the successful integration of recent technologies, driving innovation and process optimization within training and quality assurance operations.

📌 Senior Manager (Bengaluru)
🏢 Meesho
📍 Bengaluru