As a Productivity Applications Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You ll continue to keep your skills sharp by learning about the ever-changing world of third-party enterprise tools and Microsoft 365 applications, supervise trending issues and creatively work to tackle these issues to keep Cisco employees online and productive.
Main responsibilities include the following:
- Engage global Cisco employees via chat and phone to support a variety of third-party applications and tools, such as:
- Advising on the Cisco standards for different third-party enterprise tools and Microsoft 365 applications
- Installation, troubleshooting and use of any of these various applications
- Assistance with migrating from non-standard tools to Cisco standard applications
- License provisioning and access issues

Additionally, you will:
- Thoroughly document the support engagement
- Monitor and report trending issues
- Be an advocate for the Cisco standard applications ecosystem, sharing tips and tricks




- Stay up to date with changes in the Cisco standards and upgrades of the applications through internal training opportunities, supervising technical publications and industry trends
- Collaborate with the Knowledge Management team to improve support content
- Connect with engineering teams to collaborate and find solutions
- In addition to these core responsibilities, successful candidates will participate in Escalation Desk and/or our Change Management program after 6 to 12 months in role. These additional responsibilities can include:
- Provide weekend on-call for Escalations/Operations (one weekend a month on average)
- Active participation in escalations, presentations, readouts and meetings during the workday while delivering consistent results in role
- Flexibility, adaptability, and urgency to manage multiple urgent requests with priority

Who You'll Work With
You will work directly with your team of Produc

📌 Support Operation Advisor/Engineer (Bengaluru)
🏢 Cisco
📍 Bengaluru