Your main focus will be driving incident restoration during outages with a secondary focus on Continual Service Improvement activities to benefit the overall service. You will be a key resource in driving growth and customer sentiment across our Cloud Calling platform.
Qualifications:
- 2.5+ years of experience in advanced technical support
- Cisco Certified Network Associate certification required
- Cisco Certified Network Skilled or Voice Collaboration certification preferred
- Possess the ability to think analytically while working in a high volume work environment
- Able to easily communicate complex concepts and instructions to non-technical end-users
- Possess knowledge and understanding of network designs and concepts
- Able to apply technical knowledge to troubleshoot and isolate VoIP Issues

Required Knowledge/Technical Skills
- Intermediate level experience in handling Cisco IP telephony Network Infrastructure.
- Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc.
- Intermediate understanding of switching - VLAN,



Voice VLAN, Inter Vlan routing, PoE etc.
- Basic Understanding of UCS machines, ESXi and CIMC
- Intermediate/Expert understanding of the following Cisco Unified Communication Products
- CUCM 7.x, 8.x and above
- Cisco Unity Connection
- Cisco Unified Communication Express Cisco Unity express
- Cisco Voice Gateways (ISR Routers and Analog gateways)
- Gateway protocols: H323, SIP, MGCP
- Trunks, E1/ T1(CAS, CCS), FXS /FXO etc.
- Gatekeepers
- Understanding of CUBE

Key Skills
- Excellent Voice and Communication Skills.
- Global orientation and Process oriented.
- Ability to stay focused and Open to work in night shifts
- Proactive Monitoring of alarms and incident cases.
- Managing Phone Queues.
- Incident tracking to ensure continuity across shifts.
- Coordination of communication bridges during major outages.
- Work with multiple vendors/teams as required to drive issues to resolution.

📌 Technical Consulting Engineer (Bengaluru)
🏢 Cisco
📍 Bengaluru