Key Deliverables :
- Manage renewals and retention across a large customer book.
- Drive customer adoption and product utilization through lifecycle engagement.
- Execute adoption playbooks and collaborate cross-functionally to optimize retention.
- Influence product roadmap through customer feedback and operational insights.
Role Responsibilities :
- Own and lead strategic renewal processes to minimize churn.
- Build trusted relationships and tailor adoption strategies per client.
- Communicate effectively across diverse customer and internal teams.
- Operate independently in a high-paced, hybrid EST-shift workplace.