About the Job
Join us in transforming the perception of customer service
We are seeking a dedicated Data Analyst to analyze and report on operational data, enhancing program performance visibility. This role is vital in contributing to various projects and performing ad-hoc analyses, providing timely insights that support strategic decision-making. If you are passionate about data and eager to make a significant impact, we invite you to apply
As Data Analyst, You Will
- Collect and organize large sets of data from various sources
- Analyze and interpret data using statistical methods and software
- Identify patterns and trends in data to inform business decisions
- Develop and maintain databases and data systems to ensure accuracy and efficiency
- Create reports and visualizations to communicate findings and insights to stakeholders
- Collaborate with cross-functional teams to drive data-driven decision making
- Continuously monitor and evaluate data to identify areas for improvement or optimization




- Stay up-to-date with industry trends and advancements in data analysis techniques

As Data Analyst, You Have
- A bachelors degree in Mathematics, Statistics, Computer Science, or a related field is preferred
- A minimum of 2-3 years of experience in an analyst role, preferably within a contact center environment, is
- required
- Strong knowledge of data visualization tools such as Looker and Power BI to create visual representations of data
- Robust proficiency in G Suite products, including Google Sheets, Looker, and BigQuery
- Experience with maintaining and developing reporting tools is highly desirable
- Strong Excel skills are a must
- Proficiency in fine-tuning data queries with strong SQL skills and knowledge of SQL Server Integration Services (SSIS)
- Strong analytical skills to analyze complex data sets and draw meaningful insights
- Excellent communication skills to present findings clearly and concisely to stakeholders
- Attention to detail to ensure accurac

📌 Hiring- Data Analyst (Secunderabad)
🏢 IntouchCX
📍 Secunderabad