- Investigation and diagnosis of incidents and problems, as well as provisioning activities relating to Block Storage, File Storage, and Storage Fabric switch environments.
- Participate in a follow the sun operational model supporting and maintaining the Block and File Storage Infrastructure for Global systems.
- Provide on-call and after-hours support to address incidents, maintain infrastructure and support operational efforts.
- Provide training and mentorship to junior team members. Train team members in best practices and act as subject matter expert and escalation contact for infrastructure related issues.
- Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of file and block storage systems, as well as storage fabric switches.
- Define, monitor and enforce the capacity and performance standards, metrics and thresholds and help build the instrumentation to effectively manage the environment.
- Work closely with network, security, development,



application and support teams in the implementation of infrastructure components that support emerging technologies and applications.
- Create and maintain system documentation for the storage infrastructure (SAN switches, storage, NAS) technologies, including installation, configuration, and appropriate troubleshooting steps.
- Implement common preventive maintenance practices for Dell PowerMax, PowerStore, Pure and PowerScale (Isilon).
- Monitors, escalates, and re-mediate NAS & SAN device/application (access, performance, events) alerts to identify potential incidents.
- Providing Level 2 DAS, SAN, NAS Configuring and administering support and expertise as it relates to the storage setting as needed.
- Provide expertise with the configuration, and administration, tuning, optimizing and troubleshooting for NFS / CIFS protocol on DellEMC Isilon (PowerScale) storage.
- Ensure that system improvements and changes a

📌 Senior Storage Operations Engineer (Warangal)
🏢 Chubb Business Services India Private
📍 Warangal