As the Abuse Operations Engineer, you'll be part of a mission critical team
protecting the Ticketmaster platforms from abusive entities or those who deploy
abusive digital behaviours designed to circumvent our controls that protect fair
access to tickets. Abuse Operations is a centrally managed command and control
centre for abuse investigations, escalations, policies, and tooling for all
Ticketmaster properties systems.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful,
cutting-edge, forward thinking and committed. At Live Nation Entertainment, our
people embrace these qualities, so if this sounds like you then please read on
THE ROLE
Abuse Operations Engineers must be able work independently across a broad tech
stack, multi-task concurrent problems, perform triage and prioritization as
necessary with discretion and pragmatic judgment. They provide expert
coordination and perform analysis and remediation of abuse for supported
products and services, maintaining a high standard from diagnostics and
communication while driving to complete resolution. They actively reduce
operational effort by creating/improving automation or working with Software
Engineering teams to improve self-healing and self-service tooling,
documentation, and processes.
WHAT YOU WILL BE DOING
* Provide 1st line support for all Ticketmaster abuse queries
* Perform on-call duty as part of a global team monitoring the availability and
performance of the ticketing systems and APIs used by third-party services,
as well as the various internal services and systems on which these
interfaces depend.
* Resolve advanced issues and provide advanced troubleshooting for escalations.
* Provide Subject Matter Expertise to cross-functional teams on abuse issues,
including strategy, issue troubleshooting, and product & tool r
📌 Engineer 3 (Gurugram)
🏢 Live Nation Entertainment
📍 Gurugram
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