Job Family:
EBO Accounts Receivable (India)

Travel Required:
Up to 25%

Clearance Required:
None
What You Will Do:
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Day-to-day operations (Plan, monitor, direct and evaluate Associates production).
People Management (Work Allocation, on job support, feedback & team building)
Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
Reports (Internal and Client performance reports)
Work allocation strategy
Span of control – 100 to 150
Thorough knowledge of all AR scenarios and Denials
Expertise in both Federal and Commercial payor mix
Should be capable to interact with US clients and manage escalations.
Should be good in Denial Management Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.
Develop an understanding of the workflows, procedures, and specific criteria for each assigned client.




Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met.
Ensure that schedules are met and communicates with the leadership team if situations occur that hinder meeting deadlines.
If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
Emphasize on productivity goals and takes action to ensure effective and effective use of staff is maintained. Creatively plan for allocation of extra capacity for backlog Associates.
Assists in coordinating scheduled quality meetings with the production staff.
Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.
Demonstrated ability to exceed performance targets.
Ability to effectively prioritize individual and team resp

📌 Manager (Hyderabad)
🏢 Guidehouse
📍 Hyderabad