Job Requirements
Job Title: Customer Service Executive - FASTag Inbound
Department/Function: Customer Service
Job Purpose:
Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking workplace, this role is your perfect launchpad.
Roles & Responsibilities:
Handle customer queries received via email
Ensure responses are sent within 24 hours
Maintain service quality and accuracy in communication




Collaborate effectively with internal and external stakeholders
Manage challenging situations with professionalism and empathy
Support initiatives to improve service delivery and customer satisfaction
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 0 - 2 years of relevant experience

📌 Customer Service Executive (Hyderabad)
🏢 IDFC FIRST Bank
📍 Hyderabad