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City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number :
45458
Job Description Business Title Associate Team Lead - Sales Operations Global Job
Title Anl II Customer Services Global Function Business Services Global
Department Customer Services (DEP_BBS2) Organizational Level 6 Reporting to
Senior Manager/ AGM Size of team reporting in and type NA Role Purpose
Statement The overall responsibility of the Customer Service Lead will be
supervising the team for smooth execution and implementation of Order Management
related activities ensuring KPIs are met, work load distribution, addressing
queries/issues raised by team and resolving them, impart knowledge and support
to the team and overseeing projects related to Customer Service & Sales Support,
DocuSign, project management, planning and development and successful roll out
and implementation, with ultimate goal of building an effective, customer
centric and self-reliant Customer Service team. Main Accountabilities a.
Manage Daily contract/order entry and issuance meet Global KPIs, across all
value chains daily.
b. Handle and resolve critical issues and propose solutions.
c. Monitor the status of the activities and report upward to TL/Manager.
d. Monitor customer issues, concerns, and questions are resolved promptly and
professionally.
a. Manage work allocation and handle complex query
b. Handle exceptions generated, perform root cause analysis to resolve current
issues and act proactively to avert potential issues in future
Additional responsibilities:
a. Ensure SOPs are diligently followed, and compliance checks are always in
place, Control mechanism, quality checks, manage the process, propose solutions.
b. Ensure all daily, weekly and monthly reports send on time.
c. Daily status updates and report issues to the TL/Ass. manager for timely
resolution
d. Ensuring close coordination with team to have smooth closur
📌 Associate Team Lead- Sales Operations (India)
🏢 Bunge
📍 India