SENIOR SERVICENOW DEVELOPER – ITSM, EMPLOYEE CENTER PRO, SOW & HRSD

EXPERIENCE

6–10 Years

LOCATION

Hyderabad (Work from Office)

JOB TYPE

Full-Time

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JOB SUMMARY

We are looking for an experienced ServiceNow Developer with robust expertise in
ITSM, Employee Center Pro, SOW (Service Operations Workspace), and HRSD modules.
The ideal candidate should have hands-on experience in designing, developing,
and implementing scalable ServiceNow solutions while working closely with
business stakeholders and technical teams.

The candidate must possess robust development capabilities, platform
customization skills, integration experience, and the ability to deliver
enterprise-level solutions on the ServiceNow platform.

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KEY RESPONSIBILITIES

* Develop, configure, and customize ServiceNow applications and modules.
* Implement and support ITSM processes including Incident, Change, Problem,
Request, and Knowledge Management.




* Design and enhance Employee Center Pro portal experiences using UI Builder
and Service Portal technologies.
* Configure and customize SOW (Service Operations Workspace) functionalities.
* Develop and support HRSD solutions including HR Case Management and Employee
Workflows.
* Create and maintain Business Rules, Client Scripts, Script Includes, UI
Policies, ACLs, and Flow Designer workflows.
* Build integrations with third-party applications using REST/SOAP APIs and
IntegrationHub.
* Participate in platform upgrades, release management, and instance
maintenance activities.
* Collaborate with architects, product owners, and business teams to gather
requirements and deliver technical solutions.
* Ensure adherence to ServiceNow best practices, coding standards, and
governance processes.
* Troubleshoot performance issues and provide optimization recommendations.

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📌 Lead ServiceNow Developer (Hyderabad)
🏢 providence
📍 Hyderabad