We are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement - Resolve product or service problems by clarifying the customers issue and identifying the cause - Escalate unresolved issues to the appropriate internal teams - Provide accurate valid and complete information using the right tools and resources - Maintain detailed and explicit records of customer interactions - Meet or exceed key performance indicators KPIs such as response time resolution rate and customer satisfaction Essential skills - Committed to providing outstanding customer service at every touchpoint - Demonstrates strong self-management skills and consistently meets responsibilities - Identify trends and take an active role in delivering suggestions for process product -improvements - Provides mentorship and guidance to new hires during onboarding and training - Supports team members by offering insights and recommendations when handling complex or challenging cases - Contributes to special initiatives and projects based on team priorities and business needs - Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals - Willing to take on additional tasks and responsibilities as needed to support the team - Proficient in using office productivity tools e g Microsoft Office Google Workspace - Possesses deep expertise in product functionality operational workflows company policies and service agreements Critical skills - Excellent written communication and typing skills - Proficiency in English High attention to detail and accuracy - Strong problem-solving and conflict resolution skills - Ability to multitask and manage multiple chat windows simultaneou

📌 Intouchcx - Associate - Customer Service - Chat Support - International Process (1-4 Yrs) Bangalore (after-sales/customer Service)
🏢 IntouchCX
📍 Bengaluru