At Alstom, we understand transport networks and what moves people. From
high-speed trains, metros, monorails, and trams, to turnkey systems, services,
infrastructure, signalling and digital mobility, we offer our diverse customers
the broadest portfolio in the industry. Every day, 80,000 colleagues lead the
way to greener and smarter mobility worldwide, connecting cities as we reduce
carbon and replace cars.

Could you be the full time Problem Manager in Bangalore we’re looking for?

The role of the Problem Manager is a key role within Alstom’s IT Service
Management (ITSM) organization. The primary task resolves around prevention of
incidents from occurring as well as minimizing the impact of incidents that
can’t be prevented. The Problem Manager identifies, prioritizes and assigns
responsibility for problems and then manages them through the entire process to
solution (Through Root Cause Analysis and Permanent Fix Solutioning). A key
component of this role is to create and manage a Knowledge Base (KEDB) to




maintain the information about known Errors and Workarounds for IT teams and end
users to refer to.

RESPONSIBILITIES:

* Ensures that the Processes defined and documented, are communicated,
maintained, and Adhered to by Internal and External Support teams of Alstom.
* Responsible for reviewing periodic metrics and take action where necessary to
enforce process and standards to ensure continued process maturity.
* Facilitate Post Major Problem review meetings when required.
* Act as an escalation point regarding any Problem Management Process issues.
* Drives forward the integration of the Problem Management process with
Partners and Internal Support Organizations.
* Coordinates and chairs the regularly scheduled Problem Management Board
meetings.
* Driving investigations to identify the root cause of Problems, mitigating
actions and service improvement initiatives (Including People, Process and
Technology elements)
* Works with necessary support groups in IT to

📌 Problem Manager (Bengaluru)
🏢 ALSTOM
📍 Bengaluru