* ServiceNow Product Manager / Business Analyst (HRSD & Employee Workflows)
Experience: 6–12 Years
Location: Hyderabad
Employment Type: Full time
Job Summary
We are seeking an experienced ServiceNow Product Manager / Business Analyst
with robust domain expertise in HRSD and Employee Workflows. The ideal
candidate should have proven experience in driving ServiceNow product
initiatives, requirement gathering, stakeholder management, process
optimization, and translating business needs into scalable ServiceNow
solutions.
The role requires close collaboration with business stakeholders, HR teams,
architects, developers, QA teams, and leadership to deliver high-quality
employee experience solutions on the ServiceNow platform.

Key Responsibilities

Act as a Product Manager / Business Analyst for ServiceNow HRSD and Employee
Workflow initiatives.
Gather, analyze, and document business requirements, user stories, and
functional specifications.
Conduct workshops and discussions with HR business stakeholders and technical
teams.
Define product roadmap, priorities,



and process improvements for employee
experience initiatives.
Drive ServiceNow implementation and enhancement projects across:

HRSD
Employee Center
Employee Lifecycle Events
Case & Knowledge Management
Employee Service Delivery Workflows

Collaborate with development teams to design scalable and user-friendly
solutions.
Ensure alignment between business requirements and ServiceNow capabilities.
Support sprint planning, backlog grooming, UAT coordination, and release
management activities.
Track KPIs, adoption metrics, and platform performance improvements.
Coordinate with cross-functional teams for integrations and enterprise
workflows.
Drive continuous improvement and best practices for ServiceNow Employee
Experience solutions.

Required Skills
Mandatory Skills

6–12 years of experience in ServiceNow Product Management / Business Analysis
roles.
Strong expertise in:

HRSD
Employee Workflows
Employee Center
Lifecy

📌 Sr. Engineering Program Manager (Hyderabad)
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