The Regional Head of Family Experience is a senior leadership role responsible
for designing and institutionalizing consistently high-quality parent experience
across all schools, with a clear focus on improving parent satisfaction (NPS)
and student retention.
The role will focus on reviewing current family engagement practices,
identifying best practices across the network, and translating these into a
structured Family Engagement Playbook covering engagement cadence, quality
standards, and execution expectations.
A key expectation is to partner closely with School Principals, enabling them to
build the right structures, ownership, and processes to deliver a consistently
high standard of family experience.
Success will be measured by sustained improvement in Parent NPS scores and
Year-on-Year re-enrolment rates, supported by solid governance, audit
discipline, and playbook compliance.
1. Family Experience Strategy & Leadership
* Review existing family engagement touchpoints across all schools.
* Identify and institutionalize best practices across the network.
* Design and implement a Family Engagement Framework.
* Develop a Family Engagement Playbook covering cadence, quality, and
standards.
2. Principal Advisory & School Enablement
* Advise School Principals on structures, roles, and accountability.
* Ensure that each school has a defined retention and engagement plan.
3. Playbook Implementation & Governance
* Roll out the Family Engagement Playbook across all schools.
* Define structured engagement cadences.
* Ensure consistent adoption and execution
4. Audit, Compliance & Continuous Improvement
* Implement a Playbook Compliance Audit Framework.
* Develop a monthly compliance scorecard.
* Share audit outcomes with Principals and Regional Managing Director.
5. Communication & Engagement Quality
* Elevate quality and consistency of school-parent communication.
6. Capability Building
* Train school SLT and teams
📌 Regional Head of Family Experience (Hyderabad)
🏢 International Schools Partnership
📍 Hyderabad
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