About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard,
configurable, and custom manufacturing solutions. By integrating a vast catalog
of components with a world-class digital manufacturing platform, MISUMI Americas
empowers engineers and procurement teams to accelerate innovation across the
entire product lifecycle. With operations in the San Francisco Bay Area and
Chicago, the company serves as a vital partner for the most innovative companies
in the Americas.

Customer Care Specialist – MiSUMi

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US
Pacific business hours)

MISUMI exists to empower engineers and innovators to build the future.

MISUMI (the parent company of Fictiv) is a global leader in configurable
mechanical components and manufacturing solutions. Through advanced technology,
operational excellence, and a relentless focus on customer satisfaction, MISUMI
supports customers from prototype through production with speed, precision, and
reliability.





With a global footprint and deep manufacturing expertise, we are committed to
delivering fast, accurate, and seamless service that enables our customers to
move at the speed of innovation.

Job Description

Are you passionate about delivering exceptional customer experiences in a
fast-paced, high-performance environment? Do you thrive on accuracy,
responsiveness, and solving problems in real time?

As a Customer Care Specialist, you will play a critical role in ensuring rapid
and accurate order processing while delivering proactive, professional
communication to our US-based customers. You will act as a trusted customer
advocate — managing quotations, sales orders, and issue resolution — ensuring
every interaction reflects MISUMI’s commitment to service excellence.

This is a highly operational, detail-driven role where responsiveness,
ownership, and customer obsession are key. Your success will directly impact
customer satisfaction as me

📌 Customer Care Specialist (Bengaluru)
🏢 Fictiv
📍 Bengaluru