16 Aug
|
Birlasoft
|
Noida
Area(s) of responsibility
Functional Consultant / Business Analyst – ServiceNow
Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.
Key Responsibilities:
Conduct discovery workshops and gather business requirements
Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM
Create user stories, BRDs, FSDs and process flows
Coordinate SIT, UAT and stakeholder validations
Work with integration teams for external system alignment
Support go-live, hypercare and continuous improvement
Skills & Experience:
Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps
Experience in ServiceNow implementations and migrations
Understanding of integrations (REST/SOAP, APIs)
Valuable stakeholder management and documentation skills
Certifications: CSA / CIS preferred
📌 Sr Technical Lead-App Development (Noida)
🏢 Birlasoft
📍 Noida