Area(s) of responsibility
About the Role
We are seeking a hands-on Salesforce Agentforce Senior Developer to design, build, and deploy AI-powered agents on the Salesforce platform. The ideal candidate will combine deep expertise in Salesforce core clouds (Sales & Service), robust custom development skills (Apex, LWC, Integrations), and emerging experience with Agentforce, Prompt Builder, Einstein Copilot, and Data Cloud to deliver intelligent, autonomous experiences for our clients.
This role is suited for a developer who wants to be at the forefront of Salesforce's AI transformation — building agents that automate workflows, augment human users, and drive measurable business outcomes.
Key Responsibilities
Agentforce & AI Development
Design, build, and deploy custom Agentforce agents using Agent Builder, including topics, actions, and instructions.Develop custom Agent Actions using Apex, Flow, and Prompt Templates to extend agent capabilities.Build and tune Prompt Templates in Prompt Builder for grounded,



context-aware AI responses.Implement Einstein Trust Layer controls — data masking, toxicity detection, and audit logging.Integrate agents with Data Cloud for grounding, retrieval-augmented generation (RAG), and unified customer profiles.Configure and test Atlas Reasoning Engine behavior, agent handoffs, and escalation paths to human users.Evaluate agent performance, conduct prompt tuning, and iterate based on user feedback and analytics.
Sales Cloud & Service Cloud Development
Design and implement solutions on Sales Cloud — Leads, Opportunities, Forecasting, CPQ basics, Sales Engagement.Build and customize Service Cloud capabilities — Cases, Omni-Channel, Knowledge, Entitlements, Milestones, Service Console.Configure case routing, escalation rules, assignment rules, and SLAs aligned with business processes.Implement Service Cloud Voice, Digital Engagement (chat, messaging), and self-service portals where applicable.
Custom Development
Develop high-quality Apex clas

📌 Sr Lead (Noida)
🏢 Birlasoft
📍 Noida