Job Requirements
Job Title: Customer Service Executive-Retail Asset Inbound
Department/Function: Customer Service
Job Purpose:
Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a outstanding opportunity to grow your career in a fast-paced, customer-centric setting with one of India’s leading banks.

Roles & Responsibilities:
Handle inbound calls and resolve customer queries related to retail asset products
Provide accurate, timely, and personalized solutions to enhance customer satisfaction
Educate customers about bank products and services to support informed decisions
Maintain detailed records of customer interactions and transactions
Meet individual and team targets for service quality and customer satisfaction
Secondary Responsibilities




Collaborate with internal teams to ensure quick resolution of customer issues
Stay updated on bank products, services, and processes
Support sales goals through effective customer engagement.
Excellent communication in English and Hindi regional languages are a plus.
Strong problem-solving and decision-making skills.
Customer-focused with a positive attitude.
Comfortable working in rotational shifts, including weekends and holidays.
Proficient in computer systems and applications.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 1 - 2 years of relevant experience

📌 Customer Service Executive-Retail Asset Inbound (Navi Mumbai)
🏢 IDFC FIRST Bank
📍 Navi Mumbai