The job profile for this position is Technical Support Analyst, which is a Band 2 Senior Contributor Career Track Role.
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Role title – Technical Support Analyst
Organisation
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.
Role
The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL.



Responsible for the oversight of day-to-day activities of the production environments.
This role requires flexibility to work in rotational shift patterns and participate in an on‑call support schedule to ensure 24/7 coverage.
The Production Support team provides several services for International Health (IH) including:
Application Support
24/7 Production Support
Monitoring, triage, defect identification and remediation
Configuration updates, data fixes, ad-hoc reporting requests
Incident, Release and Change Management
Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents
The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practice

📌 Technical Support Analyst (India)
🏢 The Cigna Group
📍 India