Summary

Site Reliability Engineering (SRE) brings together software and systems
engineering to design and operate large-scale, highly distributed, and
fault-tolerant systems. As a Site Reliability Engineer III, on the Platform
team, you will play a key role in designing, building, and operating the
foundational infrastructure that powers Guidewire's SaaS platform. You will
focus on automation, reliability, scalability, and operability — ensuring our
multi-tenant cloud platform consistently meets both functional and
non-functional requirements. You will work closely with product development
teams to influence system design, improve resilience, and ensure production
readiness, while building the tools and frameworks that enable effective,
global, follow-the-sun operations.

Job Description

WHAT YOU'LL DO

Drive Reliability, Automation & Scale:

* Design, build, and operate highly reliable, scalable infrastructure for a
multi-tenant SaaS platform.
* Automate deployment, provisioning, and operational workflows across cloud
infrastructure and applications.




* Develop internal tools, services, and frameworks to improve efficiency and
reduce manual effort.
* Participate in a 24x7 follow-the-sun on-call rotation to support critical
production systems.

Improve Platform & Infrastructure:

* Contribute to core platform systems by building features, resolving issues,
and enhancing reliability.

* Partner with development teams to ensure systems meet availability,
performance, and scalability requirements.

* Proactively identify risks, bottlenecks, and failure modes, and implement
solutions before they impact customers.

Observability, Incident Management & Resilience:

* Build and maintain observability systems (metrics, logging, tracing,
dashboards).

* Define and track Service Level Objectives (SLOs) and reliability metrics.

* Lead or contribute to incident response, root cause analysis, and blameless
postmortems.

* Drive improvements toward self-healing systems and redu

📌 Platform Engineer III (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru