Position Title: Specialist – Technical Support Administration

Role Overview

The Specialist - Technical Support Administration will, in its role, be
responsible to support the Technical Back Office Team, by handling
administrative tasks and improving existing processes or even create entirely
new processes. This role is key to efficient and smooth operation of the
Technical Back Office Teams. This is an exciting role were dealing with
unexpected situations and time sensitive tasks is part of the day-to-day
business.

Key Responsibilities

* Support finalizing PCMS files. Compare parameter between as-designed and
as-is to deliver clean configuration files to the projects.
* Manage and update key performance indicator dashboards – manage Power BI
reports and support back office/operational team in preparing monthly
management presentations.
* Provide general assistance in Technical Incident Handling, such as assigning
tickets, processing data analysis (P2P) tickets, closing tickets, reviewing
backlog, etc.




* Follow-up status of “actions on WTG needed” incidents to ensure feedback loop
with Operations
* Support back-office team in blade, oil, CMS and any additional reports to
ensure all data is updated to reflect the condition of the fleet
* Ensure creation of WASP accounts for customers and subcontractors to enable
NC2 training
* Support fleet implementation of Service Notifications and Technical
Notifications; analyse impacted fleet, material requirements, track
implementation status, etc.
* Support in Process Improvement, Creation, Implementation, and Documentation
* Ensure GWO certificates are received on time and stored correctly in the LMS
* Collecting WINDA IDs from the service technicians and updating their profiles
in the LMS
* Minimum of 4-6 yrs experience ( preferably from wind industry)
* Proven experience in project coordination or similar role
* Strong analytical and data manipulation skills in Excel
* Solid organizational and time management skills wit

📌 Specialist- Technical Support Administrator (India)
🏢 Nordex Group
📍 India