About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With
170,000 associates across the globe, we’re the team behind the best experiences
for +750 of the world’s leading and digital-first brands. Our innovative CX
solutions, technology and expertise are designed to support operational needs
for our clients and deliver a seamless experience to customers in the moments
that matter

Business Unit Summary

At Foundever, we are revolutionizing customer experience (CX) by migrating all
premise-based voice solutions to Cloud Contact Centre Technologies. We are
expanding our elite CCaaS engineering team, and we’re looking for exceptional
talent to join our – Enterprise CCaaS IT team. This is your chance to be part of
a energetic, forward-thinking team working on high-impact projects that drive
innovation in the CCaaS space If you’re passionate about end-to-end solution
implementations, working with top-tier CX technology, and driving customer
success, this role is for you

Job Summary

As a CCaaS SeniorEngineer,



you will architect and perform solution
implementations and ensure the success of our client projects from start to
finish.

Responsibilities

Your key responsibilities will include:

* Configure CCaaS components such as routing, queues, skills, wrap codes, user
profiles
* Build and optimize inbound/outbound voice, chat, email, and messaging flows
* Integrate external systems such as CRM, WFM or custom apps
* Develop and deploy custom scripts, data actions as needed
* Troubleshooting & Support: Acting as a Tier 3 escalation point for platform
outages, SIP/telephony issues, or audio quality problems. This includes
working directly with vendors for troubleshooting complex issues.

Programming & Development

* Write and test code for integrations and automation, as needed
* Use OAuth2, API keys, and secure authentication for external system
connectivity
* Create middleware components

Projects

* Support project lifecycle – scoping,

📌 CCaaS Senior Engineer (India)
🏢 Foundever®
📍 India