At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re
ambitious. We’re game changers. And we play to win. We set the highest standards
and execute beyond them. And if you’re like us, we can offer you the ultimate
career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Professional Services Implementation Engineer, AI is a
customer-facing, billable role within the delivery team, responsible for the
remote implementation, configuration, and integration of the NICE CXone
platform. The role focuses on delivering specialized AI-driven solutions,
including chatbots, voicebots, knowledge assistants, and multimodal experiences.
It combines robust technical implementation skills with conversational design
expertise. Working closely with project teams from sales handoff through project
closure, the engineer plays a critical role in ensuring successful and
high-quality customer outcomes.
How will you make an impact?
Technical Execution & Delivery:
* Lead and execute implementation activities for NICE CSA solutions,
ensuring
quality and on-time delivery.
* Configure, integrate, and optimize solutions in line with customer and
project requirements.
Collaboration & Knowledge Sharing:
* Provide technical configuration and, in some cases, light programming as
required (JavaScript, HTML/CSS for UI tweaks).
* Provide development, and enhancement, as well as management and coordination
of changes to existing applications
* Understand Structuring knowledge repositories hierarchies, categorization,
and knowledge mapping for intuitive navigation
Operational Excellence:
* Manage assigned tasks and deliverables in alignment with project and CoE
objectives.
* Contribute to the development and adoption of best practices and delivery
methodologies for NICE CSA solutions.
* Ability to work in shifts covering APAC, EMEA & AMERICAS regions.
Have You Got What It Takes?
* Bring 4-8 years of experience with AI, digital chann
📌 Senior Professional Services Engineer (Pune)
🏢 NICE
📍 Pune