Area(s) of responsibility
We are hiring hands-on Developers and Engineers to design, build, and deploy production-grade Agentic AI solutions on Aisera and similar platforms (ServiceNow AI and open agent frameworks) across client engagements. You will develop autonomous and multi-agent systems that reason, plan, and execute — integrating LLMs with enterprise systems to automate ITSM, operations, and business workflows, and remaining hands-on through to delivery.
Key Responsibilities

Develop, configure, and deploy AI agents using Aisera’s platform and comparable agentic AI toolsets to solve real-world client workflows.
Build autonomous and multi-agent systems capable of planning, reasoning, tool selection, and task execution.
Design and implement RAG pipelines, function/tool calling, memory and context management, and agent orchestration.
Integrate agents with external systems — APIs, webhooks, databases, CRMs, ITSM platforms, and data pipelines — for seamless workflow execution.
Apply prompt engineering and configuration tuning to optimize agent accuracy, latency,



and cost in complex enterprise environments.
Translate business requirements into functional and technical agent designs; run interactive demos and PoCs and iterate on feedback.
Build scalable backend services/microservices for AI applications; ensure testing, monitoring, and CI/CD best practices.
Implement AI governance, security, and compliance controls (auth flows, responsible-AI safeguards, observability of agent behavior).
Troubleshoot, monitor, and continuously improve deployed agents using data-driven evaluation (A/B testing, performance monitoring).

Required Skills & Experience

8–12 years in software development, AI/ML engineering, or systems integration, with recent hands-on Agentic AI / LLM delivery.
Hands-on experience with Aisera or comparable agentic AI / conversational AIOps platforms (ServiceNow AI Agents, Automation Anywhere, similar).
Robust programming in Python (primary), plus Java and

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