Join our global team for a career filled with opportunities to solve challenges
both small and large, local and global, simple and complex.

We are looking for a Senior Application Support Engineer for Chennai location,
to join our company.

In Wilhelmsen Port Services, we provide our customers with peace of mind while
we handle their cargo, their vessels and their crew. We handle 75,000 port calls
per year, which means that every 7 minutes, anywhere around the world, we send a
ship safely out to sea again to fulfil its purpose. We match
local expertise with strict global standards, making sure we consistently make
our customers’ port calls as productive and safe as possible.

Who you are:

You are a senior Salesforce professional who excels at complex problem-solving
in production environments. You combine deep technical troubleshooting skills
with the ability to contribute to planned development work, and you take
ownership of issues through to permanent resolution.

What you will be doing:

* Own resolution of complex production issues for Salesforce applications,




acting as a senior escalation point

* Perform deep technical troubleshooting using Apex debugging, Developer
Console, Workbench, logs, and monitoring tools

* Conduct root cause analysis (RCA) and drive permanent fixes in collaboration
with development teams

* Contribute to custom Salesforce development (Apex, LWC, Flows, integrations)
as part of planned delivery work

* Support release activities, including deployment validation, post-release
verification, and rollback support

* Mentor mid-level and associate support engineers

* Contribute to and maintain SOPs, runbooks, and knowledge articles

Required experience and skills:

* 10+ years of Salesforce development and/or application support experience

* Strong hands-on expertise in Apex, Flows, LWC, integrations, and debugging
tools

* Proven experience handling production incidents and driving RCA

* Ability to balance development and support resp

📌 Senior Application Support Engineer (Chennai)
🏢 Wilhelmsen group
📍 Chennai