ABOUT THE CHANCE

Job Type: Permanent

Application Deadline: 09 August 2026

Job Description

Title: Technical Consultant - Service Now Architect

Department: Technology Infrastructure
Services

Location: Bangalore

Reports To: Service Now - Tech Product Owner

Level : Grade 5

About Fidelity International

We’re proud to have been helping our clients build better financial futures for
over 50 years. How have we achieved this? By working together - and supporting
each other - all over the world. So, join our [insert name of team/ business
area] team and feel like you’re part of something bigger.

About your team

Service Now Platform Team is part of Enterprise Technology Services (ETS) works
along with Enterprise Infrastructure Services (EIS) function. It is a growing
team supporting a strategic platform that provides enterprise level solutions
for managing and automating IT services, operations and workflows across a
number of departments within our organization. The Platform is widely used and
embedded for IT Service Management,



but it also growing rapidly to support broad
range of other products like ITSM, IRM, HRSD, Employee Centre, Security
Operations and Vulnerability Response Module, as well as business workflow
capabilities.

About our Role

This role in primarily to define goals and create the vision for projects while
aligning with the business objectives which translates to a roadmap for
execution. Own the product backlog by working continuously with our business to
drive prioritization and identify dependencies that drive the development
sequence.

Oversee development stages by planning, refining and reviewing all items in the
sprint. Evaluate product progress at each iteration and determine the forward
direction. Also should understand different Service Now applications including
the ITSM/HRSD/Vulnerabilty Response module and Employee centre within Service
Now. The developer will be involved across the SDLC including requirement
gathering, design,

📌 Technical Consultant (Bengaluru)
🏢 Fidelity International
📍 Bengaluru