YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire MS Excel Professionals in the following areas :

Job description:

Experience required: 7+ years

Requirements:

Job Title: Product Support Engineer / Technical AnalystAbout the RoleWe are seeking a motivated engineering graduate with strong analytical and communication skills to join our product support team. This role involves troubleshooting fleet connectivity and data quality issues, managing customer-facing support activities, and collaborating with cross-functional teams to enhance product performance and customer satisfaction.

Key Responsibilities:





Monitor dashboards, create and resolve support tickets related to fleet connectivity, data quality, and subscription services (e.g., Product Link devices, VisionLink).
Troubleshoot technical issues and provide timely resolutions to dealers and customers.
Analyze and interpret data, preparing customer-facing reports and insights.
Collaborate with process partners and development teams to provide input on product enhancements and dashboard improvements.
Develop and maintain knowledge bases, FAQs, and documentation of support activities for future reference.
Assist Product Service Engineers in preparing failure analyses, summary reports, and technical communications.
Establish and maintain solid relationships with dealers, suppliers, and Client departments.
Ensure effective communication between Client and dealers, addressing technical product concerns and escalating issues when necessary.

📌 Sr. Data Analyst (India)
🏢 Yash Technologies
📍 India