Emergent builds autonomous coding agents that replace traditional software
development by generating, testing, and deploying production applications
directly from plain-language intent. Our systems run in production at global
scale and are used to build millions of real applications.

Since public launch, Emergent has crossed $100M in ARR and grown to over 10M
users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google,
Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness,
reliability, security, and scale in real production systems. The team is built
by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from
Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

What You'll Do:

* Lead and empower a high-performing team of support professionals handling
both technical and non-technical tickets
* Build scalable support processes that improve throughput and reduce manual
intervention,



including automation of repetitive workflows through scripting
* Monitor and improve SLAs, response times, and customer satisfaction metrics
by introducing data-driven improvements
* Collaborate closely with engineering and product teams to identify recurring
issues, implement preventive fixes, and enhance product stability
* Mentor and upskill your team through technical coaching, process reviews, and
hands-on problem-solving
* Continuously optimize operational efficiency by leveraging automation,
analytics, and best practices to handle increasing ticket volumes effectively
* Own the support strategy from tooling and metrics to workflows and knowledge
base development

What We're Looking For:

* 8+ years of experience, including 3+ years of team leadership or people
management
* Valuable understanding of backend and frontend technologies (Python, SQL,
React.js, MongoDB)
* Proven experience in SaaS or AI-driven products with a passion for

📌 Lead Forward Deployed Engineer (Bengaluru)
🏢 Emergent Labs
📍 Bengaluru