About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download

Please note that candidates must be having minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365)

Role and Responsibilities:

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others,



possess robust analytical and negotiation skills and excellent process orientation.
- Creating strategies with senior management and develop policies that will correlate with the organization goal.
- implementing effective processes and standards.
- Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
- You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
- You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
- To prepare the presentation for the client, highlight the challenges, raise the requirement/support if needed. A thorough understanding of business need and business growth.
- You will be responsible for providing guidance to our

📌 Senior Operation Manager (Gurugram)
🏢 Gigmo Solutions
📍 Gurugram