WHO YOU’LL WORK WITH:

The CRM Strategy & Sales Enablement plays an important role in powering
AllianceBernstein’s sales success. The team delivers modern technology
capabilities that elevate the effectiveness of the global sales organization,
leveraging a blend of leading SaaS platforms, in‑house applications, and
streamlined business processes that ensure clean, accurate, and actionable
data.The team oversees the full lifecycle of these tools—including ongoing
development, enhancements, planning, and support—creating a agile environment
where innovation, precision, and continuous improvement come together to drive
meaningful business impact. The team oversees the full lifecycle of these
tools—including ongoing development, enhancements, planning, and
support—creating a dynamic environment where innovation, precision, and
continuous improvement come together to drive meaningful business impact.

WHAT YOU’LL DO:

The Salesforce Administrator/Developer will play a critical role in ensuring the
stability, usability, and continuous improvement of the firm’s Client Group




business’ CRM platform. This position blends operational excellence with
hands-on configuration work, supporting business users while driving
enhancements that elevate the ‑on configuration work, supporting business users
while driving enhancements that elevate the platforms’ overall value.

Platform Support & Issue Management

· Actively monitor the production support queue and provide timely
triage for incoming issues.

· Communicate directly with users to understand the challenges they
encounter and guide them toward effective solutions.

· Manage SLAs and KPIs related to issue acknowledgement, investigation,
and resolution.

· Collaborate with internal technology teams to drive issues to
successful closure.

· Contribute to the knowledge base to improve future troubleshooting
efficiency and team-wide learning.

User Administration & Security

· Administer user accounts, including license provision

📌 Sr Salesforce Administrator/Developer (Pune)
🏢 Alliancebernstein
📍 Pune