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Your day at NTT DATA
The Security Remote Field Service Engineer (L2) is a developing engineering role, operating in region, and is responsible for providing a qualified remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities,
this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
Key responsibilities:
Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to m
📌 Security Engineer WAF and SSLO (Pune)
🏢 NTT Data
📍 Pune