At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re
ambitious. We’re game changers. And we play to win. We set the highest standards
and execute beyond them. And if you’re like us, we can offer you the ultimate
career opportunity that will light a fire within you.

So, what’s the role all about?

The Specialist Professional Services Engineer is a customer-facing, billable
role responsible for delivering specialized expertise and solutions for NiCE
products and services. This includes implementing, configuring, and optimizing
products like Nice CXone, WFM , EEM and other CXone digital solutions, for
enterprise contact centers. The position combines technical and business
responsibilities, requiring engagement with clients to understand their needs,
provide consultative support, and deliver cutting-edge solutions.

How will you make an impact?

* Technical Implementation:
* Installation and integration of NICE Cxone and other software solutions on
site or remotely, while following defined methodology, processes, system
requirements,



and customer specific needs.
* Work directly with the implementation team to assist with any technical
questions regarding the solution from kick-off of the project until handover
of the delivered solution to our support center.
* Ensure that all components of the technical architecture are properly
integrated and implemented.
* Communicate and reconcile any design flaws found during the delivery of NICE
Solutions.
* Assist customers and their vendors with configuration requirements for all
NICE Integration points in their setting.
* Provide technical expertise of the entire NICE product suite, implementation
methodology, and/or related technology.
* Conduct systems testing for performance and reliability.
* Report issues found during implementation and engage support teams for
assistance, as well as escalating to higher tiers and management; as
appropriate.
* Provide basic application overview, technical sup

📌 Specialist Professional Services Engineer (Pune)
🏢 NICE
📍 Pune