RESPONSIBILITIES & KEY DELIVERABLES

* Creating systems to ensure first time right service as well as managing
processes to ensure no loss of production.Linking up with Quality and PDRDS
to ensure product feedback is incorporated in existing and future products.
* Managing the state by undertaking relationship building between dealers and
state team.Ensuring that the new initiatives are implemented efficiently as
well as making sure of their success.
* Working with subordinates to prepare them to take the organization into the
future.Understanding the internal and external Customers stated and unstated
requirements and working towards creating a culture of customer focus,
thereby building the Mahindra brand in Customers mind.
* Understand ing the basic requirement of products in the market based on
competitors product study, interfacing with Quality in PDRDS to rectify
product issues as well as building confidence of the product in the sales
team.
* Ability to build a rapport with channel partners and the sales team being the




main link between the field and head office.Ability to develop systems and
processes to ensure workshop and dealer profitability.
* Ability to design and implement current Customer Care initiatives in the
field.Creating systems to ensure first time right service as well as managing
processes to ensure no loss of production.
* Linking up with Quality and PDRDS to ensure product feedback is incorporated
in existing and future products.Managing the state by undertaking
relationship building between dealers and state team.
* Ensuring that the new initiatives are implemented efficiently as well as
making sure of their success.Working with subordinates to prepare them to
take the organization into the future

PREFERRED INDUSTRIES

Agriculture Implemen
Automobile
Tractor

EDUCATION QUALIFICATION

Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of
Engineering in Agriculture; Bachelor of Engineering in Automobile

GENERAL EXPERIENCE

📌 Deputy Manager- Customer Care (Jaipur)
🏢 Mahindra and Mahindra
📍 Jaipur