Business Analytics and Transformation Program Manager
Description -
Customer Solution Center
Business Center of Excellence (COE)
Role Summary
The role combines business analytics, strategic insights, transformation governance, and program execution within the Business COE. You will drive data-led decision making, support enterprise transformation initiatives, standardize operational practices, and enable leadership visibility across programs, performance, and business impact.
You will act as a bridge between strategy, operations, analytics, and transformation teams to identify opportunities, improve execution maturity, and accelerate business outcomes.

Key Responsibilities
Business Analytics
- Analyze market trends, customer behavior, competitor movements, and industry benchmarks.
- Build business cases and chance assessments for strategic initiatives.
- Develop forecasting models, performance insights, and operational trend analysis.
- Conduct data analysis on volume, productivity, cost, customer experience, and transformation impact.




- Support leadership with executive-ready dashboards, reports, and insights.
- Identify operational gaps, efficiency opportunities, and business risks.
- Partner with cross-functional teams to convert data into actionable recommendations.

Transformation Program Management
- Lead and govern transformation initiatives across the COE.
- Drive program planning, milestone tracking, risk management, and execution governance.
- Establish standardized operating mechanisms, reporting structures, and review cadences.
- Support digital transformation initiatives including automation, AI adoption, process optimization, and operational redesign.
- Coordinate with business stakeholders, operations, finance, product, and technology teams.
- Track program benefits realization including productivity gains, cost optimization, and customer impact.
- Manage change management activities, stakeholder communication, and executive updates.
- Support c

📌 Business Analytics and Transformation Program Manager (Bengaluru)
🏢 Hp
📍 Bengaluru