Description
This role is for one of Weekday’s clients
Salary range: Rs 350000 - Rs 500000 (ie INR 3.5 - 5 LPA)

Min Experience: 1+ years
Location: Noida , Delhi
JobType: full-time

We are seeking a energetic and customer-focused CRM Executive to join our skin and aesthetic healthcare team. The ideal candidate will be responsible for managing patient relationships, counseling patients on skin, hair, and laser treatments, and ensuring an exceptional patient experience throughout their treatment journey. This role requires excellent communication skills, a patient-centric approach, and the ability to build trust while coordinating with doctors and clinic staff.
The CRM Executive will act as the primary point of contact for prospective and existing patients, providing accurate information about available treatments, addressing patient queries, scheduling appointments, and maintaining long-term relationships that contribute to patient satisfaction and retention.

Requirements
Key Responsibilities
- Counsel patients regarding skin, hair, laser,



and aesthetic treatments by understanding their concerns and explaining suitable treatment options.
- Build and maintain strong relationships with new and existing patients through regular follow-ups and personalized communication.
- Handle patient inquiries via phone, email, WhatsApp, and in-person interactions in a professional and empathetic manner.
- Coordinate appointments, consultations, and treatment schedules with doctors and clinic staff.
- Educate patients about treatment procedures, benefits, expected outcomes, post-treatment care, and follow-up requirements.
- Maintain accurate patient records, consultation details, and communication history using CRM systems and MS Office applications.
- Follow up with prospective patients to convert inquiries into consultations and support treatment plan closures.
- Address patient concerns, complaints, and feedback promptly while ensuring a positive customer experience.
- Work closely

📌 CRM for skin clinic and Health care (Noida)
🏢 Weekday AI
📍 Noida