Job Summary

We are seeking a highly motivated Support Portfolio Manager to support the development, management, and growth of our Customer Success, and Support Services portfolio. This role is ideal for an early-career professional who is passionate about technology, customer experience, and business strategy.

The Support Portfolio Manager will work closely with cross-functional teams including Support Delivery, Customer Success, Sales, Marketing, Finance, and Product Management to help define our offerings, analyze business performance, and improve customer outcomes.

Job Requirements

Portfolio Management
- Support development and lifecycle management of service offerings
- Assist in defining service packages, pricing models, and GTM materials
- Maintain service catalogues, documentation, and knowledge repositories

Business Analysis
- Analyse service adoption, revenue, profitability, and customer satisfaction metrics
- Develop dashboards and reports to track portfolio performance
- Conduct market and competitive research to identify trends and opportunities

Customer Experience




- Gather feedback from customers, sales, and delivery teams
- Identify opportunities to improve onboarding, adoption, and support experience
- Participate in customer interviews and feedback sessions

Cross-Functional Collaboration
- Partner with Support Delivery, Customer Success, Sales, Product, and Marketing teams
- Coordinate launches of recent service offerings
- Support enablement content and internal communications

Process Improvement
- Drive initiatives to enhance operational efficiency and service scalability
- Document business requirements and workflows
- Contribute to transformation and automation projects

Key Competencies
- Customer-first mindset
- Analytical thinking
- Business acumen
- Communication and storytelling
- Collaboration and teamwork
- Curiosity and continuous learning
- Project management fundamentals

What You’ll Learn
- Services portfolio strategy and lifecycl

📌 Support Portfolio Manager (Bengaluru)
🏢 NetApp
📍 Bengaluru